How to complain about our service OR ABOUT OUR CONDUCT?

Service Complaints

LawTribe is committed to high quality legal advice and client care. If you are unhappy about any aspect of the service you have received or about your bill please contact Stephen Meachem on 0783 787 7055 or stephen.meachem@lawtribe.co.uk or by post. We have a procedure in place which details how we handle complaints which is available on request from Stephen Meachem. Complaints must be acknowledged by us within 2 working days. We have eight weeks to consider your complaint. 

If we have not resolved it within this time you may complain to the Legal Ombudsman. If you are not satisfied with our handling of your complaint you can ask the Legal Ombudsman at PO BOX 6806, Wolverhampton WV1 9WJ or enquiries@legalombudsman.org.uk to consider the complaint. The Ombudsman's telephone number is 0300 555 0333. Ordinarily, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint or otherwise within one year of the act or omission about which you are complaining (or within one year of when you should reasonably have been aware of it).

It may be possible to enter a mediation process. For mediation our provider is: Centre for Effective Dispute Resolution (CEDR), incorporating IDRS. International Dispute Resolution Centre, 70 Fleet Street, London WC2R 3AA. http://www.cedr.com/idrs/

Conduct Complaints

The Solicitors Regulation Authority can help you, or take action, when solicitors, tell lies, steal from you, shut down without telling you, or otherwise break SRA rules of conduct.